Terms of service

Website: jewelledqueen.com
Business Name: JewelledQueen
Business Category: Jewellery
Email: jewelledqueen01@gmail.com
Phone: 9830486959
Address: 138 D Bhattacharjee Para Road, West Barisha, Kolkata, West Bengal – 700063
GST No.: 19AVTPB8542J1ZZ

Effective Date: September 28, 2026

1. Introduction

Welcome to jewelledqueen.com, an online jewellery store operated from Kolkata, West Bengal, India. These Terms of Service (“Terms”, “Terms of Service”, or “Agreement”) govern your access to and use of our website, services, products, content, and related features.

By visiting our website, browsing our products, creating an account, placing an order, or purchasing any product through jewelledqueen.com, you acknowledge that you have read, understood, and agreed to these Terms of Service.

If you do not agree with any part of these Terms, please do not use our website or purchase products from us.

JewelledQueen reserves the right to update, modify, or replace these Terms at any time. Changes will become effective when posted on this page. It is your responsibility to review this page periodically for updates.

2. Eligibility to Use Our Website

By using jewelledqueen.com, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

If you are under the age required to independently enter into contracts, you should use our website only with the involvement and supervision of a parent or legal guardian.

You agree to provide accurate, complete, and current information whenever information is requested during account creation, checkout, payment, or communication with us.

3. About Our Products

JewelledQueen offers jewellery products through its online store. Product names, descriptions, images, specifications, materials, dimensions, colours, finishes, and other details are provided to help customers make informed purchasing decisions.

We make reasonable efforts to ensure that product photographs and descriptions accurately represent the products. However, slight differences may occur because of photography, lighting conditions, screen settings, manufacturing variations, or differences between individual pieces.

Customers should carefully review the product description, available specifications, price, and other information before placing an order.

4. Product Availability

All products displayed on our website are subject to availability.

A product may become unavailable due to inventory changes, supplier limitations, technical errors, or other circumstances. We reserve the right to limit quantities or discontinue products without prior notice.

If an ordered product becomes unavailable after your order has been placed, we may contact you regarding the available options. Where applicable, an order may be cancelled and the eligible amount may be refunded according to our applicable refund policy.

5. Pricing and Taxes

All product prices displayed on jewelledqueen.com are subject to change without prior notice.

We make reasonable efforts to display accurate pricing information. However, in the event of an accidental pricing, typographical, technical, or system error, we reserve the right to correct the error.

Applicable taxes, including GST where applicable, may be included in or added to the displayed price depending on the product and checkout configuration.

The applicable price and charges shown during checkout will generally govern the transaction, subject to correction of obvious errors.

6. Orders and Order Acceptance

When you place an order on jewelledqueen.com, you are submitting a request to purchase the selected products.

After receiving your order, we may send an order confirmation through email, SMS, WhatsApp, or another available communication method. An order confirmation acknowledges receipt of your order but does not necessarily guarantee final acceptance or fulfilment.

We reserve the right to refuse, cancel, or limit an order where there is a reasonable basis, including product unavailability, incorrect pricing, suspected fraudulent activity, incomplete customer information, delivery restrictions, or other legitimate operational reasons.

If we cancel an order for which payment has already been received, the eligible amount will be processed for refund according to our applicable refund procedures.

7. Customer Information

You are responsible for providing accurate information during checkout.

This may include your name, mobile number, email address, billing address, shipping address, and other information necessary to process and deliver your order.

You are responsible for checking your information carefully before completing an order. JewelledQueen will not be responsible for delivery problems caused directly by incorrect, incomplete, or outdated information supplied by the customer.

If you notice an error after placing an order, contact us as soon as possible at jewelledqueen01@gmail.com or 9830486959. We will make reasonable efforts to assist, but changes may not be possible after an order has entered processing or dispatch.

8. Payment

Customers may use the payment methods made available on our website at the time of checkout.

Depending on availability, payment methods may include online payment options and Cash on Delivery (“COD”).

For prepaid orders, the payment must be successfully completed through the available payment gateway before the order can be processed.

For COD orders, payment is generally collected at the time of delivery, subject to the terms and availability displayed during checkout.

We do not store sensitive payment credentials such as complete card details on our own systems unless specifically stated otherwise. Payment processing may be handled by third-party payment service providers according to their respective terms and privacy policies.

9. Cash on Delivery

Where Cash on Delivery is available, customers agree to provide accurate contact and delivery information and remain available to receive the shipment.

Customers placing COD orders should accept the parcel when it is delivered if they still wish to complete the purchase.

Repeated refusal of COD orders, fraudulent orders, intentionally incorrect contact details, or misuse of the COD facility may result in restrictions on future COD availability or other appropriate action.

10. Shipping and Delivery

JewelledQueen will make reasonable efforts to process and dispatch confirmed orders within the estimated processing period communicated on the website or during checkout.

Delivery timelines are estimates and may vary because of courier operations, weather conditions, public holidays, transportation delays, regional restrictions, incorrect addresses, unforeseen events, or other circumstances outside our reasonable control.

Once an order has been handed over to a delivery partner, delivery may be subject to the courier company's operational processes.

Customers should inspect the package at delivery where reasonably possible and follow our published return and refund procedures if there is a problem with the product.

For complete information about shipping, customers should refer to our Shipping Policy.

11. Returns, Refunds and Exchanges

Returns, refunds, replacements, or exchanges are subject to JewelledQueen's applicable Return and Refund Policy.

Certain jewellery products may be subject to specific return conditions because of hygiene, customization, product category, usage, damage, or other legitimate reasons. Customers should review the applicable policy before purchasing.

A product may need to be returned in its original condition, packaging, tags, accessories, and other included materials where required by the applicable return policy.

Refund eligibility may depend on the reason for return, product condition, verification, and compliance with the applicable return procedure.

12. Jewellery Care and Product Usage

Customers are responsible for following reasonable care instructions provided with jewellery products.

Jewellery may be affected by exposure to water, perfumes, cosmetics, chemicals, sweat, excessive moisture, rough handling, or improper storage depending on the material and finish.

Normal wear and tear, scratches, colour or finish changes caused by improper care, accidental damage, misuse, or failure to follow care instructions may not qualify as a manufacturing defect.

Customers should store jewellery appropriately and follow any care instructions provided with the product.

13. Product Images and Descriptions

We attempt to maintain accurate product photography and descriptions. However, digital images may appear slightly different on different screens and devices.

Minor variations in colour, texture, finish, size, or appearance do not necessarily constitute a defect.

Where a product contains natural, handmade, or individually finished elements, reasonable variations between pieces may occur.

14. Website Content and Intellectual Property

All content available on jewelledqueen.com, including but not limited to logos, trademarks, brand names, product photographs, graphics, designs, text, layouts, icons, videos, and other materials, may be owned by or licensed to JewelledQueen or its respective content providers.

Such content is protected under applicable intellectual property laws.

You may use the website for personal and lawful shopping purposes. You may not copy, reproduce, modify, distribute, publish, sell, transmit, scrape, or commercially exploit website content without prior written permission, except where permitted by applicable law.

15. Prohibited Activities

You agree not to use jewelledqueen.com for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not:

• Attempt to interfere with the website's security or operation.

• Introduce malicious code, viruses, or harmful software.

• Attempt unauthorized access to accounts, systems, or databases.

• Use automated tools to collect website content without authorization.

• Submit false or misleading information.

• Place fraudulent or intentionally misleading orders.

• Misuse promotional offers or discounts.

• Use another person's account or payment information without authorization.

• Copy or commercially exploit our content without permission.

• Engage in any activity that could damage the website, business, customers, or service providers.

We reserve the right to restrict or terminate access where prohibited activity is reasonably identified.

16. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login information and for activities conducted through your account.

You should notify us promptly if you believe your account has been accessed without authorization.

JewelledQueen will take reasonable measures to protect customer information but cannot guarantee that every online system will always be completely secure.

17. Promotions and Discounts

JewelledQueen may occasionally offer promotional codes, discounts, special offers, limited-time deals, or other promotional campaigns.

Promotions may have specific terms, eligibility requirements, validity periods, product exclusions, quantity limits, or other restrictions.

Unless specifically stated otherwise, promotions cannot be combined or exchanged for cash.

We reserve the right to correct errors, modify promotional terms, suspend a promotion, or cancel promotional benefits where there is misuse, technical error, suspected fraud, or another legitimate reason.

18. Third-Party Services

Our website may use third-party service providers for payment processing, shipping, analytics, website functionality, communication, customer support, or other operational purposes.

Third-party services may have their own terms and privacy policies. Your use of such services may therefore be subject to their respective terms.

JewelledQueen is not responsible for the independent policies or practices of third-party service providers, except to the extent required under applicable law.

19. External Links

Our website may contain links to third-party websites or services.

These links may be provided for convenience or additional information. JewelledQueen does not necessarily control or endorse third-party websites and is not responsible for their content, availability, policies, or practices.

Customers should review the terms and privacy policies of third-party websites before using them.

20. Website Availability

We aim to keep jewelledqueen.com available and functioning properly. However, temporary interruptions may occur because of maintenance, technical problems, server issues, internet connectivity, security incidents, updates, or circumstances beyond our reasonable control.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at every time.

21. Disclaimer

To the extent permitted by applicable law, the website and its services are provided on an “as available” basis.

We make reasonable efforts to provide accurate information, but we do not guarantee that every website feature, product description, image, price, or other information will always be completely free from errors.

Nothing in these Terms excludes or limits any consumer rights, warranties, remedies, or protections that cannot lawfully be excluded under applicable law.

22. Limitation of Liability

To the maximum extent permitted by applicable law, JewelledQueen will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the website or products, except where such limitation is not permitted by law.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or restricted.

Where liability is established under applicable law, it will be handled in accordance with the applicable legal requirements.

23. Force Majeure

JewelledQueen will not be considered responsible for delays or failures caused by events beyond our reasonable control.

Such circumstances may include natural disasters, floods, fire, severe weather, epidemic or pandemic-related disruptions, government restrictions, strikes, transportation disruptions, internet or infrastructure failures, courier interruptions, civil disturbances, or other unforeseen events.

We will make reasonable efforts to resume affected services when circumstances permit.

24. Privacy

Your use of jewelledqueen.com may involve the collection and processing of personal information required to provide our services.

Such information may include contact details, delivery information, order details, and other information necessary for operating the website.

Our collection, use, storage, and handling of personal information are governed by our Privacy Policy, which forms part of the terms governing your use of our website.

25. Communications

By placing an order or contacting JewelledQueen, you agree that we may communicate with you regarding your orders, payments, delivery, returns, customer support, and other service-related matters using the contact information you provide.

Where applicable and subject to consent and applicable law, we may also communicate promotional information.

You should ensure that your email address and mobile number remain accurate and accessible.

26. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our business, website functionality, services, legal requirements, or operational practices.

Updated Terms will be posted on this page with a revised effective date.

Your continued use of jewelledqueen.com after updated Terms are published may constitute acceptance of the revised Terms to the extent permitted by applicable law.

27. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with the website, products, services, or these Terms will be addressed in accordance with applicable Indian laws and the jurisdiction of the competent courts, subject to applicable consumer protection laws and other mandatory legal requirements.

28. Consumer Rights

Nothing in these Terms is intended to remove, restrict, or override any rights or remedies available to consumers under applicable Indian law.

If any provision of these Terms conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of that conflict.

Customers may contact us first so that we can attempt to resolve order-related concerns promptly and reasonably.

29. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable by a competent authority, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue to remain effective to the extent permitted by law.

30. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other policies expressly incorporated into the website, constitute the terms governing your use of jewelledqueen.com and your purchase of our products.

Any additional terms applicable to a particular product, promotion, or service will be communicated separately where required.

31. Contact Us

If you have questions regarding these Terms of Service, an order, product information, payment, delivery, return, or any other matter related to JewelledQueen, please contact us using the details below.

JewelledQueen
Website: jewelledqueen.com
Email: jewelledqueen01@gmail.com
Phone: 9830486959
Address: 138 D Bhattacharjee Para Road, West Barisha, Kolkata, West Bengal – 700063
GST No.: 19AVTPB8542J1ZZ

We aim to respond to customer queries within a reasonable period and will make reasonable efforts to assist with legitimate customer concerns.

32. Acceptance of Terms

By accessing jewelledqueen.com, browsing our website, placing an order, or purchasing products from us, you acknowledge that you have read and understood these Terms of Service and agree to comply with the applicable terms.

Thank you for choosing JewelledQueen.