Terms & Conditions

Website: jewelledqueen.com
Business Name: JewelledQueen
Business Category: Jewellery
Email: jewelledqueen01@gmail.com
Phone: 9830486959
Address: 138 D Bhattacharjee Para Road, West Barisha, Kolkata, West Bengal, India
PIN Code: 700063
GSTIN: 19AVTPB8542J1ZZ

1. Introduction

Welcome to jewelledqueen.com, an online jewellery store operated by JewelledQueen. These Terms & Conditions govern your access to and use of our website, products, services, content, and purchasing facilities.

By accessing, browsing, registering on, or purchasing products from jewelledqueen.com, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or purchase our products.

These Terms & Conditions apply to all visitors, customers, users, and other persons who access or use our website.

JewelledQueen reserves the right to update, modify, or replace these Terms & Conditions at any time. Changes may be made without prior individual notice. The updated version will become effective when published on the website. Customers are encouraged to review this page periodically.

2. About Our Products

JewelledQueen offers jewellery products through its online store. Product names, descriptions, photographs, specifications, colours, sizes, designs, and prices are provided for general purchasing information.

We make reasonable efforts to ensure that product images and descriptions accurately represent the products. However, slight differences may occur because of lighting conditions, photography, device screens, display settings, manufacturing variations, or other factors.

The actual colour or appearance of a product may therefore differ slightly from what is displayed on your screen.

Jewellery designs, packaging, availability, and product specifications may change from time to time without prior notice.

3. Product Availability

All products displayed on jewelledqueen.com are subject to availability.

We reserve the right to:

  • Limit the quantity of products available for purchase.

  • Discontinue any product at any time.

  • Change product specifications.

  • Correct product availability information.

  • Refuse or cancel an order where a product is unavailable.

  • Modify product prices or descriptions when necessary.

If an ordered product becomes unavailable after the order has been placed, we may contact the customer and provide an appropriate resolution, which may include cancellation and refund where applicable.

4. Product Prices

All product prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to ensure that prices are displayed accurately. However, if an incorrect price is displayed because of a technical issue, typographical error, system error, or other reason, JewelledQueen reserves the right to correct the price.

If an order has been placed with an incorrect price, we may contact the customer before processing the order. The customer may be given the option to proceed with the corrected price or cancel the order.

Applicable taxes, delivery charges, discounts, promotional offers, and other charges will be displayed where applicable during the ordering process.

5. Orders and Order Acceptance

Placing an order through jewelledqueen.com does not automatically guarantee that the order will be accepted.

After receiving an order, we may verify the order details, customer information, payment information, shipping address, product availability, and other relevant information.

JewelledQueen reserves the right to accept, reject, hold, or cancel an order when reasonably necessary, including in cases involving:

  • Incorrect customer information.

  • Incorrect or incomplete shipping details.

  • Product unavailability.

  • Pricing or technical errors.

  • Suspicious or fraudulent activity.

  • Duplicate orders.

  • Payment-related issues.

  • Delivery limitations.

  • Other circumstances affecting the legitimate processing of the order.

If an order is cancelled after payment has been received, an applicable refund may be processed according to our Refund Policy.

6. Customer Information

Customers are responsible for providing accurate and complete information when placing an order.

This may include:

  • Full name.

  • Mobile number.

  • Email address.

  • Complete shipping address.

  • PIN code.

  • Payment information where required.

  • Other information necessary to process and deliver the order.

Customers should carefully check their information before submitting an order.

JewelledQueen will not be responsible for delivery delays, failed deliveries, or additional delivery issues resulting from incorrect, incomplete, or inaccurate information supplied by the customer.

7. Shipping and Delivery

JewelledQueen aims to process and dispatch orders within the estimated processing time displayed on the website or communicated to the customer.

Delivery times are estimates and may vary depending on the customer's location, courier availability, weather conditions, holidays, operational delays, public events, logistics conditions, or circumstances beyond our reasonable control.

Once an order has been handed over to the shipping or courier partner, delivery may depend on the courier's operations.

Customers are requested to ensure that someone is available to receive the package at the provided delivery address.

For additional information regarding shipping, customers should refer to our Shipping Policy.

8. Cash on Delivery Orders

Where Cash on Delivery (COD) is available, customers may be required to provide a valid mobile number and other information necessary for order confirmation.

COD availability may vary depending on the customer's location, product, order value, courier service, or other operational conditions.

Customers should accept a COD order only when they genuinely intend to purchase the products.

Repeatedly placing COD orders and refusing or failing to accept deliveries may result in restrictions on future COD purchases.

9. Payments

JewelledQueen may offer one or more payment methods depending on availability.

Customers must provide valid payment information when using an online payment method.

We do not knowingly collect or store sensitive payment information beyond what is necessary for processing an order through the relevant payment service provider.

Payment processing may be handled by third-party payment providers, and their terms and privacy policies may also apply.

An order may not be processed until the applicable payment has been successfully confirmed.

10. Cancellation of Orders

Customers may request cancellation of an order before it has been processed or dispatched, subject to the applicable cancellation conditions.

Once an order has been packed, dispatched, or handed over to a courier, cancellation may no longer be possible.

To request cancellation, customers should contact JewelledQueen as soon as possible using the contact details provided on the website.

If cancellation is accepted after payment has been made, the applicable refund process will be followed.

11. Returns and Refunds

Returns, replacements, and refunds are subject to our applicable Return & Refund Policy.

Customers should carefully review the Return & Refund Policy before purchasing.

Where a return is approved, the product may need to meet specific conditions, including being unused, undamaged, complete, and accompanied by original packaging or other required materials.

Certain products may not be eligible for return due to hygiene, customization, clearance, or other applicable reasons.

JewelledQueen reserves the right to inspect returned products before approving a replacement or refund.

12. Damaged or Incorrect Products

Customers should inspect the package and product after delivery.

If a product is received damaged, defective, incorrect, or materially different from the ordered product, the customer should contact JewelledQueen as soon as possible with relevant details and supporting evidence where requested.

Supporting information may include photographs, videos, order details, packaging images, or other information required to investigate the issue.

Resolution will be determined according to the circumstances and applicable Return & Refund Policy.

13. Jewellery Care

Jewellery products should be handled and stored carefully.

Customers should follow any care instructions provided with the product. Depending on the material and finish, exposure to water, perfume, cosmetics, chemicals, sweat, excessive moisture, friction, or other substances may affect the appearance or finish of jewellery.

Normal wear and tear, scratches, discolouration caused by improper care, accidental damage, or damage caused by misuse may not qualify as a manufacturing defect.

Customers are responsible for taking reasonable care of purchased jewellery.

14. Website Use

Customers agree to use jewelledqueen.com only for lawful purposes.

You must not:

  • Use the website for fraudulent activities.

  • Attempt to gain unauthorized access to the website.

  • Interfere with website security.

  • Upload harmful or malicious software.

  • Copy or misuse website content without permission.

  • Use automated systems to improperly collect website information.

  • Attempt to disrupt website functionality.

  • Use the website in violation of applicable laws.

JewelledQueen reserves the right to restrict or terminate access where misuse of the website is identified.

15. Intellectual Property

All website content, including but not limited to logos, brand names, photographs, product images, graphics, text, designs, layouts, icons, product descriptions, and other materials, may be owned by or licensed to JewelledQueen.

Such content may not be copied, reproduced, modified, distributed, republished, sold, or commercially used without prior written permission, except where permitted by applicable law.

The JewelledQueen name, branding, and associated visual materials should not be used in a way that creates a false association with another business or website.

16. User Reviews and Feedback

Where the website allows customers to submit reviews, comments, photographs, feedback, or other content, customers must ensure that such content is truthful, lawful, respectful, and does not violate the rights of another person.

Customers should not submit content that:

  • Contains unlawful or offensive material.

  • Infringes intellectual property rights.

  • Contains personal information belonging to another person.

  • Misrepresents products or services.

  • Contains malicious software or harmful links.

  • Is submitted for fraudulent or misleading purposes.

By submitting content, the customer grants JewelledQueen permission to use the submitted content for legitimate business and promotional purposes, subject to applicable law and our Privacy Policy.

17. Third-Party Services and Links

Our website may use third-party services, including payment processors, courier companies, analytics providers, advertising services, technology providers, or other service providers.

Third-party services may have their own terms and privacy policies.

JewelledQueen is not responsible for the independent policies, practices, availability, or content of third-party websites or services.

Where our website contains links to third-party websites, those links are provided for convenience and do not necessarily constitute an endorsement of the third-party website or its content.

18. Privacy

Your use of jewelledqueen.com is also subject to our Privacy Policy.

We may collect and process information necessary to operate the website, process orders, communicate with customers, provide customer support, facilitate delivery, prevent fraud, and comply with applicable legal requirements.

Customers should review our Privacy Policy for additional information regarding the collection, use, storage, and protection of personal information.

19. Limitation of Liability

JewelledQueen will take reasonable steps to provide accurate product information and maintain the website.

However, to the extent permitted by applicable law, JewelledQueen will not be responsible for losses or delays caused by circumstances outside our reasonable control, including courier delays, technical failures, internet interruptions, natural events, government restrictions, third-party service interruptions, or other unforeseen circumstances.

Nothing in these Terms & Conditions is intended to exclude or limit any legal right or protection that cannot lawfully be excluded or limited.

20. Force Majeure

JewelledQueen shall not be considered responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond reasonable control.

Such circumstances may include natural disasters, severe weather, fire, flood, strikes, transportation disruptions, government actions, public emergencies, internet or technology failures, courier disruptions, or other unforeseen events.

Where such circumstances occur, we will make reasonable efforts to minimize disruption and resume normal services when possible.

21. Fraud Prevention

JewelledQueen reserves the right to verify orders and customer information to prevent fraudulent or unauthorized transactions.

Orders may be reviewed, delayed, cancelled, or restricted where there are reasonable indications of fraudulent activity, misuse, suspicious payment activity, repeated false orders, or other security concerns.

Where necessary, relevant information may be shared with payment providers, logistics partners, fraud-prevention services, or lawful authorities in accordance with applicable law and our Privacy Policy.

22. Accuracy of Website Information

We attempt to keep website information accurate and updated. However, occasional errors may occur.

This may include errors in product descriptions, prices, images, availability, specifications, offers, or other website content.

JewelledQueen reserves the right to correct errors, update information, modify content, or cancel affected orders where necessary.

23. Promotions and Discounts

Promotional offers, discounts, coupon codes, special prices, and other campaigns may be subject to specific conditions.

Unless otherwise stated, promotional offers:

  • May have limited validity.

  • May apply only to selected products.

  • May not be combined with other offers.

  • May be subject to availability.

  • May have quantity or usage limitations.

  • May be withdrawn or modified without prior notice.

The specific terms displayed with a promotion will apply to that promotion.

24. Account Security

If customers create an account on jewelledqueen.com, they are responsible for maintaining the confidentiality of their login credentials and for activities carried out through their account.

Customers should notify JewelledQueen if they believe their account has been accessed without authorization.

JewelledQueen will not knowingly ask customers to disclose passwords through unsecured communication channels.

25. Age and Legal Capacity

By using this website and placing an order, you confirm that you are legally capable of entering into a purchase transaction under applicable law.

Where a minor accesses the website, purchases should be made with the involvement and consent of a parent or legal guardian where required by law.

26. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute relating to the website, products, services, transactions, or these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the relevant matter and location.

27. Changes to These Terms

JewelledQueen may update these Terms & Conditions from time to time to reflect changes in our services, business practices, legal requirements, technology, or other relevant circumstances.

The latest version will be published on jewelledqueen.com.

Customers should review this page periodically. Continued use of the website after updated Terms & Conditions are published may constitute acceptance of the revised terms, to the extent permitted by applicable law.

28. Contact Us

If you have questions about these Terms & Conditions, orders, products, returns, payments, or other website-related matters, please contact us.

JewelledQueen
Website: jewelledqueen.com
Email: jewelledqueen01@gmail.com
Phone: 9830486959
Address: 138 D Bhattacharjee Para Road, West Barisha, Kolkata, West Bengal, India
PIN: 700063
GSTIN: 19AVTPB8542J1ZZ

We will make reasonable efforts to respond to customer enquiries and provide appropriate assistance.

29. Acceptance of Terms

By accessing and using jewelledqueen.com, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with the applicable terms, policies, and conditions governing your use of our website and purchase of our products.

If you do not agree with these Terms & Conditions, please discontinue use of the website.

Last Updated: September 2026

© 2026 JewelledQueen. All Rights Reserved.