Privacy policy
Effective Date: September 28, 2026
Welcome to jewelledqueen.com. We respect your privacy and are committed to protecting the personal information you provide when you visit our website, browse our jewellery collections, place an order, make a payment, contact us, or use any service provided through our online store.
This Privacy Policy explains how jewelledqueen.com collects, uses, stores, protects, and shares information about customers and website visitors. By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Business Information
Website: jewelledqueen.com
Business Name: Jewelled Queen
Business Category: Jewellery
Email: jewelledqueen01@gmail.com
Phone: 9830486959
Address: 138 D Bhattacharjee Para Road, West Barisha, Kolkata, West Bengal – 700063, India
GST Number: 19AVTPB8542J1ZZ
For any privacy-related question, request, or concern, you may contact us using the details provided above.
2. Information We Collect
When you interact with jewelledqueen.com, we may collect certain information necessary to provide our services and operate our online store.
Personal Information
Depending on how you use our website, we may collect information such as:
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Full name
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Billing address
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Shipping address
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Email address
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Mobile or telephone number
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Payment-related information
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Order details
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Product preferences
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Customer service communications
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Information you voluntarily provide through forms or messages
We collect this information primarily when you create an account, place an order, request assistance, subscribe to communications, or otherwise communicate with us.
Device and Technical Information
When you visit our website, certain technical information may be collected automatically. This may include:
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IP address
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Browser type
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Device type
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Operating system
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Language preferences
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Time zone
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Website pages visited
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Date and time of visits
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Referring website
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Interaction with website features
This information helps us understand how visitors use our website and allows us to improve website functionality, security, and performance.
3. Information Provided During Orders
When you purchase products from jewelledqueen.com, we need certain information to process and deliver your order.
This may include your name, contact number, email address, delivery address, billing information, selected products, order value, and other information necessary for fulfilling your purchase.
We use this information to:
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Process your order
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Confirm your purchase
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Arrange shipment
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Communicate delivery updates
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Handle returns and exchanges
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Provide customer support
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Maintain transaction records
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Prevent fraudulent or unauthorized transactions
We do not require customers to provide information unrelated to the services being requested unless it is necessary for a particular purpose.
4. Payment Information
Payments may be processed through third-party payment service providers. Depending on the payment method selected, you may provide payment information directly to the applicable payment provider.
jewelledqueen.com generally does not need to store complete payment card details on its own systems when payment processing is handled by a third-party payment provider.
Payment providers may process information according to their own privacy policies and terms. Customers should review the privacy practices of the relevant payment provider before completing a transaction.
For Cash on Delivery orders, we may collect the information necessary to confirm and deliver the order.
5. How We Use Your Information
We may use collected information for legitimate business and customer-service purposes, including:
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Processing and fulfilling orders.
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Delivering purchased products.
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Confirming orders and payments.
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Communicating with customers about purchases.
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Responding to customer enquiries.
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Managing returns, refunds, replacements, and exchanges.
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Providing customer support.
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Improving our website and shopping experience.
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Maintaining website security.
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Detecting and preventing fraudulent activities.
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Maintaining appropriate business and transaction records.
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Sending promotional communications where permitted and appropriate.
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Understanding customer preferences and website usage.
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Improving our products, services, content, and website functionality.
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Complying with applicable legal, tax, accounting, and regulatory requirements.
We aim to use personal information only for purposes reasonably connected with our business operations and the services requested by customers.
6. Cookies and Similar Technologies
jewelledqueen.com may use cookies and similar technologies to improve website functionality and understand visitor activity.
Cookies are small data files that may be stored on your device when you visit a website. They can help websites remember certain information and recognize returning visitors.
Cookies may be used for purposes such as:
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Keeping shopping carts functional
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Remembering preferences
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Supporting website functionality
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Understanding website traffic
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Improving website performance
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Measuring marketing effectiveness
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Providing relevant website experiences
Some cookies may be provided by third-party services integrated with our website.
Most web browsers allow users to manage or disable cookies through browser settings. However, disabling certain cookies may affect some website features or functionality.
7. Third-Party Services
To operate an e-commerce website, jewelledqueen.com may use third-party service providers for services such as:
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Website hosting
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E-commerce functionality
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Payment processing
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Shipping and logistics
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Analytics
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Marketing
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Customer communication
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Website security
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Technical support
These service providers may receive limited information necessary to perform the services they provide.
Third parties are expected to handle information according to their applicable terms, privacy policies, and legal obligations.
We do not authorize third parties to use customer information for purposes unrelated to the services they provide to our business unless otherwise permitted or required by law.
8. Shipping and Delivery Information
To deliver your order, we may share necessary information with shipping, courier, and logistics providers.
This information may include:
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Customer name
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Mobile number
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Delivery address
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Order details
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Delivery instructions where applicable
The information is shared so that the delivery provider can transport and deliver your order successfully.
Shipping companies may process your information according to their own privacy policies and applicable laws.
9. Marketing Communications
Where permitted, jewelledqueen.com may use contact information to communicate information about products, offers, promotions, new collections, or other services.
You may choose not to receive certain promotional communications by using the unsubscribe option provided in the communication or by contacting us directly.
Even if you opt out of promotional communications, we may still contact you regarding important transactional matters, such as order confirmation, shipping updates, payment issues, returns, refunds, or customer-service requests.
10. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
Security measures may include appropriate technical, administrative, and organizational safeguards.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.
Customers should also take reasonable steps to protect their own accounts, passwords, devices, and personal information.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer support, accounting, tax, legal, dispute resolution, fraud prevention, and business record-keeping requirements.
The length of time information is retained may depend on:
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The nature of the information
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The purpose for which it was collected
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Whether an active customer relationship exists
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Applicable legal or regulatory requirements
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Accounting and tax obligations
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The need to resolve disputes or enforce agreements
When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.
12. Children's Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
If a parent or legal guardian believes that a child has provided personal information to us without appropriate authorization, they may contact us so that we can review the matter and take appropriate action where required.
13. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information.
These may include the ability to:
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Request information about personal data we hold about you
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Request correction of inaccurate information
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Request deletion of certain information where legally applicable
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Withdraw consent where processing is based on consent
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Opt out of certain promotional communications
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Raise concerns about the handling of your personal information
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Request clarification regarding certain uses of your information
Some requests may be subject to legal, contractual, security, accounting, or other legitimate limitations.
To make a privacy-related request, please contact us using the contact information provided in this Privacy Policy.
14. Accuracy of Information
Customers are responsible for providing accurate and current information when placing orders or communicating with us.
Incorrect contact or delivery information may result in delayed delivery, failed delivery, or difficulties processing an order.
If you discover that information provided to us is incorrect, please contact us as soon as reasonably possible so that we can determine whether it can be corrected.
15. Fraud Prevention and Security
We may use information to identify, investigate, and prevent suspicious transactions, fraud, abuse, unauthorized activity, or violations of our website terms.
Where appropriate and legally permitted, information may be shared with payment processors, logistics providers, technology providers, professional advisers, or government and law-enforcement authorities for security, fraud-prevention, or legal purposes.
16. Legal and Regulatory Disclosures
We may disclose personal information when reasonably necessary to:
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Comply with applicable laws or regulations
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Respond to lawful requests from authorities
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Protect our legal rights
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Enforce our terms and policies
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Investigate suspected fraud or abuse
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Protect customers, employees, business partners, or the public
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Resolve legal disputes
We will seek to limit disclosures to information reasonably necessary for the relevant purpose, subject to applicable law.
17. Business Transfers
If Jewelled Queen undergoes a business transaction such as a merger, acquisition, restructuring, sale of assets, or transfer of business operations, customer information may be transferred as part of that transaction where legally permitted.
Any such transfer will be handled subject to applicable legal requirements and appropriate privacy protections.
18. External Websites
Our website may contain links to third-party websites, payment services, social media platforms, advertising services, or other external resources.
Once you leave jewelledqueen.com and access an external website, that website's own terms and privacy policy may apply.
We are not responsible for the privacy practices, security, content, or policies of third-party websites that we do not operate.
We encourage customers to review the privacy policies of external websites before providing personal information.
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website features, technology, legal requirements, or privacy practices.
When changes are made, the updated version may be published on this page with a revised effective date.
Customers are encouraged to review this Privacy Policy periodically to remain informed about how personal information is handled.
Continued use of our website after an updated Privacy Policy is published may be subject to the updated terms, to the extent permitted by applicable law.
20. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
Jewelled Queen
Website: jewelledqueen.com
Email: jewelledqueen01@gmail.com
Phone: 9830486959
Address: 138 D Bhattacharjee Para Road, West Barisha, Kolkata, West Bengal – 700063, India
GST No.: 19AVTPB8542J1ZZ
When contacting us about a privacy request, please provide sufficient information for us to understand and verify your request. We may need to verify your identity before responding to certain requests involving personal information.
21. Consent and Acceptance
By using jewelledqueen.com, you acknowledge that you have had an opportunity to review this Privacy Policy and understand how information may be collected, used, stored, and disclosed as described above.
Where consent is legally required for a particular activity, we will seek consent through an appropriate mechanism.
This Privacy Policy should be read together with our other applicable website policies, including our Terms of Service, Shipping Policy, Return and Refund Policy, and other relevant policies published on jewelledqueen.com.
Last Updated: September 28, 2026
© 2026 Jewelled Queen. All Rights Reserved.