Refund policy
Effective Date: September 28, 2026
At jewelledqueen.com, we want every jewellery purchase to be a smooth and satisfying experience. We carefully inspect and pack our products before dispatch. However, we understand that sometimes a product may arrive damaged, defective, incorrect, or different from what you expected. This Return and Refund Policy explains the conditions and procedures applicable to returns, replacements, exchanges, cancellations, and refunds for purchases made through our website.
By placing an order on jewelledqueen.com, you acknowledge that you have read and understood this Return and Refund Policy.
1. Business Information
Website: jewelledqueen.com
Business Name: Jewelled Queen
Business Category: Jewellery
Email: jewelledqueen01@gmail.com
Address: 138 D Bhattacharjee Para Road, West Barisha, Kolkata, West Bengal – 700063
Phone: 9830486959
GSTIN: 19AVTPB8542J1ZZ
For any return, replacement, exchange, cancellation, or refund-related query, customers may contact us using the details provided above.
2. Our Return Policy
We accept eligible return requests when the product received by the customer is:
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Damaged during delivery
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Defective or not functioning as described
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Incorrect or different from the product ordered
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Missing important product components or accessories
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Significantly different from the product description or order details
Return eligibility may depend on the product category, condition of the product, and the reason for the return.
Customers must contact us within the applicable return period after receiving the order. Requests submitted after the applicable return period may not be accepted.
3. Return Request Period
Customers should inspect their order immediately after delivery.
If you receive a damaged, defective, incorrect, or incomplete product, please contact jewelledqueen01@gmail.com as soon as possible with your order details and supporting photographs or videos.
For damaged or incorrect orders, we strongly recommend contacting us within 48 hours of delivery so that the issue can be reviewed promptly.
The return period may vary depending on the product and order. If a specific return period is mentioned on the product page or at the time of purchase, that period will apply to the relevant product.
4. Products Eligible for Return
A jewellery product may generally be considered for return when:
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The item is unused.
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The item has not been worn.
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The item is in its original condition.
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Original packaging is available.
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Product tags, labels, cards, certificates, or accessories, where applicable, are intact.
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The product has not been altered, resized, repaired, polished, or modified by the customer.
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There are no visible signs of customer use or damage.
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The return request is submitted within the applicable return period.
All returned products may be inspected before a replacement or refund is approved.
5. Damaged Products
We take reasonable care while packing jewellery products for shipment. However, damage can occasionally occur during transportation.
If your parcel arrives damaged, please:
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Take clear photographs of the outer packaging.
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Take photographs of the shipping label.
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Record a clear unboxing video whenever possible.
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Take photographs of the damaged jewellery.
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Contact us as soon as possible.
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Provide your order number and registered contact details.
The information provided may be reviewed to determine whether the damage occurred before or during delivery.
If the damage is verified and the product is eligible under this policy, we may offer a replacement, exchange, or refund, depending on product availability and circumstances.
6. Wrong Product Received
If you receive an item that is different from the product ordered, please contact us immediately.
Please provide:
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Order number
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Product photographs
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Shipping label photograph
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Photographs of the received item
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A description of the issue
After verification, we may arrange a replacement or another appropriate resolution.
Customers should not use or alter the incorrect product after discovering the issue.
7. Defective Products
If a product has a manufacturing defect or another issue that prevents it from functioning or appearing as reasonably described, please contact us within the applicable return period.
Our team may request photographs, videos, or additional information to understand the issue.
Depending on the circumstances, we may provide:
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Replacement
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Exchange
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Repair, where applicable
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Refund, where applicable
Normal characteristics of jewellery, including minor variations in colour, texture, finish, stones, beads, patterns, or appearance, may not necessarily be considered defects.
8. Jewellery-Specific Return Conditions
Jewellery products require careful handling. For hygiene, quality-control, and product-condition reasons, returns may be restricted where products have been worn, used, altered, damaged, or exposed to unsuitable conditions.
The following may make an item ineligible for return:
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Signs of wearing
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Scratches caused after delivery
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Broken chains caused by improper handling
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Missing stones or components caused after delivery
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Tarnishing caused by exposure to water, perfume, chemicals, sweat, cosmetics, or improper storage
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Alterations or modifications
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Damage caused by improper use
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Missing original packaging
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Missing tags or accessories
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Products returned in an incomplete condition
Customers are advised to follow any care instructions supplied with the jewellery.
9. Change-of-Mind Returns
A return request based solely on a change of mind, personal preference, colour preference, styling preference, or the customer no longer wanting the product may not be accepted unless the particular product is specifically marked as eligible for such returns.
Jewellery is a personal-use product, and therefore customers should carefully review the product images, description, specifications, size, colour, and other available information before placing an order.
10. Product Appearance and Colour Variation
We make reasonable efforts to display product photographs accurately. However, the actual appearance of a product may vary slightly because of:
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Screen settings
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Lighting conditions
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Photography conditions
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Camera settings
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Manufacturing variations
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Material characteristics
Minor visual differences that do not materially change the product may not qualify as a defect or reason for return.
11. Exchange Policy
Where an exchange is available, the replacement product will generally be subject to availability.
If the requested replacement item is unavailable, we may provide another appropriate resolution depending on the circumstances.
An exchanged product must satisfy the applicable return conditions and should be returned in its original condition and packaging.
Additional charges, if applicable, may be communicated to the customer before an exchange is processed.
12. Return Shipping
For an approved return caused by a verified damaged, defective, incorrect, or incomplete product, return shipping arrangements may be provided by us depending on the circumstances.
For other return requests, including eligible customer-preference returns, the customer may be responsible for return shipping charges where applicable.
Customers should not send products to an address other than the return address or instructions provided by our customer-support team.
Unauthorized returns may experience delays in processing.
13. Refund Policy
Once an approved return reaches us, the returned product may undergo inspection.
A refund will be processed only after the returned product is verified as eligible under this policy.
Depending on the payment method and circumstances, refunds may be issued to the original payment method or through another appropriate method communicated by us.
The time taken for the amount to appear in the customer's account may depend on the bank, payment gateway, card issuer, or financial institution.
Jewelled Queen is not responsible for delays caused by external banking or payment-processing institutions.
14. Refund Amount
For an approved refund, the amount refunded may depend on:
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The amount actually paid for the product
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Applicable discounts
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Promotional offers
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Shipping charges
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Return shipping charges
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Taxes, where applicable
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Any other applicable deductions communicated to the customer
If a product is returned because the wrong product was supplied or because of a verified defect or damage attributable to the fulfilment process, the resolution will be determined after reviewing the circumstances.
15. Shipping Charges
Original shipping charges may not always be refundable.
Where a return is approved because of an error attributable to our fulfilment process, such as dispatching an incorrect product, the applicable resolution will be determined after verification.
For customer-requested returns that are not caused by a product defect, damage, or fulfilment error, shipping-related charges may be non-refundable.
16. Cash on Delivery Orders
For Cash on Delivery (COD) orders, customers should carefully inspect the order information and product upon delivery where possible.
If a COD order is successfully delivered and the customer later requests a refund for an eligible return, the refund may require the customer to provide accurate bank-account or other payment details as requested by our team.
We will not ask customers to share passwords, OTPs, card PINs, or other confidential authentication information for processing a legitimate refund.
17. Order Cancellation
Customers may request cancellation before an order is dispatched.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
For prepaid orders where cancellation is successfully approved before dispatch, the applicable refund will be processed according to the payment method and applicable processing timelines.
For COD orders, cancellation after dispatch may not be accepted.
Repeated cancellations, refused deliveries, or suspicious ordering activity may result in restrictions on future COD orders.
18. Refused or Undelivered Orders
If a customer refuses delivery or the order is returned to us because the customer was unavailable, provided an incorrect address, did not respond to the delivery agent, or otherwise failed to accept delivery, the order may be treated as an undelivered or returned shipment.
Additional shipping or handling charges may apply if the customer requests re-shipment.
Refund eligibility in such circumstances will depend on the payment method, order status, applicable charges, and reason for non-delivery.
19. Non-Returnable Situations
A return or refund may not be accepted when:
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The return period has expired.
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The product has been used or worn.
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The product has been intentionally or accidentally damaged after delivery.
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The product has been altered or repaired.
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Original packaging is missing where required.
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Product tags or accessories are missing.
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The customer cannot provide sufficient order information.
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The product shows signs of misuse.
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The issue is caused by improper care or storage.
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The product does not meet the applicable return conditions.
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The return request is based solely on a change of mind where such returns are not offered.
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The product was purchased under a specific non-returnable offer or category restriction.
20. Return Inspection
All returned products may be inspected by our team.
Inspection may include checking:
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Product condition
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Packaging
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Tags and labels
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Product components
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Signs of use
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Damage
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Manufacturing defects
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Order details
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Return reason
A return request does not automatically guarantee a refund or replacement. Final eligibility will be determined after reviewing the returned product and relevant information.
21. How to Request a Return
To request a return, please follow these steps:
Step 1: Contact us at jewelledqueen01@gmail.com.
Step 2: Provide your order number, customer name, registered phone number, and reason for the return.
Step 3: Attach clear photographs and/or videos showing the product and issue.
Step 4: Wait for our support team to review your request.
Step 5: If approved, follow the return instructions provided by our team.
Step 6: Send the product according to the provided instructions.
Step 7: After receiving and inspecting the returned product, we will communicate the applicable resolution.
22. Packaging Requirements for Returns
Customers should pack returned jewellery carefully to prevent additional damage during transportation.
Where possible, use the original product packaging and place it inside suitable protective outer packaging.
Jewellery should not be sent loose inside an envelope or unsecured package.
Damage occurring because the customer inadequately packaged a returned item may affect return eligibility.
23. Fraudulent or Abusive Return Requests
We reserve the right to review unusual, repeated, or potentially abusive return activity.
This may include repeated claims of damaged products, repeated returns of used products, return of products different from those dispatched, fraudulent delivery claims, or other activity inconsistent with normal customer usage.
Where appropriate, we may restrict future returns, exchanges, COD availability, or orders.
Any such action will be considered based on the circumstances and available information.
24. Customer Responsibility
Customers are responsible for providing:
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Correct shipping information
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Correct contact information
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Accurate order details
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Suitable product care
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Proper packaging when returning products
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Accurate payment/refund information
Customers should retain the return shipment tracking information until the return process is completed.
25. Processing Time
Return requests are reviewed after the required information is received.
Once an approved returned product reaches us, processing time may vary depending on the type of issue, product inspection, replacement availability, and payment method.
Refunds may require additional time to reflect in the customer's account because banks, payment gateways, and financial institutions may have their own processing timelines.
26. Changes to This Policy
Jewelled Queen reserves the right to update or modify this Return and Refund Policy when necessary.
Changes may be made to reflect business requirements, product categories, operational procedures, payment methods, shipping arrangements, or applicable legal requirements.
The updated policy will be published on jewelledqueen.com. Customers are encouraged to review the policy before placing an order.
27. Contact Us
If you have any questions regarding returns, refunds, exchanges, damaged products, cancellations, or order-related concerns, please contact us.
Jewelled Queen
Website: jewelledqueen.com
Email: jewelledqueen01@gmail.com
Phone: 9830486959
Address: 138 D Bhattacharjee Para Road, West Barisha, Kolkata, West Bengal – 700063
GSTIN: 19AVTPB8542J1ZZ
We aim to handle customer concerns fairly and efficiently and appreciate your cooperation in providing accurate order information and supporting evidence when required.
Last Updated: September 28, 2026