Contact information
Welcome to jewelledqueen.com, your trusted online destination for beautiful and stylish jewellery. We believe jewellery is more than just an accessory—it is a way to express your personality, celebrate special moments, and add elegance to everyday life.
Our goal is to make your jewellery shopping experience simple, convenient, and enjoyable. Whether you are looking for a beautiful necklace, elegant bracelet, stylish ring, attractive earrings, or a jewellery set for a special occasion, we are here to help you find something that matches your style.
If you have any questions about our products, orders, delivery, payments, returns, exchanges, or anything else related to your shopping experience, please feel free to contact us. Our customer support team will be happy to assist you.
Get in Touch
We value every customer and every message we receive. If you need assistance, you can contact us using the details provided below.
Website: jewelledqueen.com
Email: jewelledqueen01@gmail.com
Phone: 9830486959
Business Address: 138 D Bhattacharjee Para Road, West Barisha, Kolkata, West Bengal, India
PIN Code: 700063
Business Category: Jewellery
GST Number: 19AVTPB8542J1ZZ
For faster assistance, we recommend including your order number and a brief description of your query when contacting us regarding an existing order.
Customer Support
At jewelledqueen.com, customer satisfaction is one of our priorities. We understand that online shopping may sometimes create questions about product specifications, order processing, payment confirmation, shipping, or returns. Our support team is available to provide clear and helpful information.
You can contact us for assistance with:
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Product information
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Product availability
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Jewellery specifications
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Order-related questions
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Order confirmation
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Payment-related queries
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Cash on Delivery queries
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Shipping and delivery information
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Tracking information
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Return and exchange requests
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Damaged or incorrect products
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General website assistance
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Other jewellery shopping-related questions
When contacting our team, please provide as much relevant information as possible so that we can understand your concern and provide appropriate assistance.
Product Enquiries
Choosing the right jewellery is an important decision. If you have questions about a particular product before placing an order, you can contact our customer support team.
You may ask us about product details, available options, design information, pricing, availability, or other information displayed on the website.
Please mention the product name or product page whenever possible. This helps us identify the item you are interested in and provide you with more accurate information.
We encourage customers to carefully review the product description, images, specifications, pricing, and other information available on the product page before placing an order.
Order Assistance
If you have already placed an order with jewelledqueen.com and need assistance, please contact us with your order details.
For order-related communication, it is helpful to provide:
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Order number
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Name used for the order
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Registered email address
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Contact number
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Product name
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Description of your concern
Providing these details allows our team to locate the relevant order and understand your request more efficiently.
Please avoid sharing unnecessary sensitive information when contacting us. We will only request information that is reasonably required to assist with your order or enquiry.
Shipping and Delivery Queries
We aim to provide a smooth delivery experience for our customers. Orders are processed according to the applicable order-processing and shipping procedures of jewelledqueen.com.
If you have questions about your delivery, shipment status, expected delivery timeframe, or tracking information, please contact our customer support team.
Delivery timelines may vary depending on the destination, courier availability, serviceability, weather conditions, holidays, and other circumstances beyond our direct control.
If your order appears to be delayed, please contact us with your order number so our team can review the available information and guide you accordingly.
Returns and Exchanges
If you receive a product and believe that it may be eligible for return or exchange according to our applicable policy, please contact us as soon as possible.
When contacting us about a return or exchange, please provide your order number and explain the reason for your request. If necessary, we may request photographs or other relevant information to understand the issue.
All returns and exchanges are subject to the terms, conditions, eligibility requirements, and procedures described in our applicable Return & Refund Policy.
Customers are encouraged to review the return policy before placing an order so they understand the applicable conditions.
Damaged or Incorrect Products
We take care in preparing orders for our customers. However, if you receive a product that appears damaged, defective, incorrect, or different from what you ordered, please contact us promptly.
Please retain the original packaging, product, invoice, labels, and other relevant materials until the issue has been reviewed.
When contacting us, provide:
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Your order number
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Product name
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Description of the issue
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Clear photographs, if requested
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Any other information relevant to the concern
Our team will review the information and communicate the next applicable steps according to our policies.
Jewellery Care Questions
Jewellery can maintain its appearance for longer when handled and stored properly. If you have general questions regarding jewellery care, cleaning, storage, or handling, you can contact our support team.
We recommend following any specific care instructions provided with the product. Jewellery should generally be protected from unnecessary exposure to moisture, chemicals, perfumes, cosmetics, and other substances that may affect its appearance, depending on the material and finish of the item.
For product-specific care instructions, please refer to the information provided with the product or contact us.
Payment Queries
If you experience any difficulty while making a payment or have questions regarding your order payment, please contact us.
For payment-related concerns, please provide your order number and relevant transaction details where appropriate. Do not send passwords, OTPs, card PINs, CVV numbers, or other highly sensitive financial information through email or other communication channels.
If you have selected an available payment option during checkout and your payment status does not appear to have updated correctly, our team can help you understand the next steps.
Cash on Delivery Queries
Where Cash on Delivery is available for an order, customers may contact us if they have questions regarding COD availability, order confirmation, delivery, or related procedures.
COD availability may depend on factors such as delivery location, order details, courier serviceability, and applicable conditions.
Please note that placing an order creates an order request and customers are expected to accept and receive genuine orders placed through their account or contact information.
Business Enquiries
For business-related communication, partnerships, supplier communication, or other professional enquiries related to jewelledqueen.com, you may contact us through our official email address.
Email: jewelledqueen01@gmail.com
Please use a clear subject line and provide relevant details about your enquiry. This helps us understand the purpose of your communication and respond appropriately.
Feedback and Suggestions
Your feedback helps us understand how we can improve our website, products, services, and overall customer experience.
If you have suggestions regarding our website, product selection, shopping process, customer service, or other aspects of jewelledqueen.com, we welcome your feedback.
You can send your suggestions to:
We appreciate constructive feedback and use customer communication to identify areas where improvements may be possible.
Contact Before Placing an Order
If you are unsure about a product or need clarification before placing an order, we encourage you to contact us before completing your purchase.
This can be especially useful when you have questions about product details, availability, sizing, design, delivery, or other information that may affect your purchasing decision.
Our team will provide information based on the details available to us at the time of your enquiry.
Contact Information
For your convenience, our contact information is provided below:
jewelledqueen.com
Email: jewelledqueen01@gmail.com
Phone: 9830486959
Address: 138 D Bhattacharjee Para Road, West Barisha, Kolkata, West Bengal, India
PIN: 700063
Category: Jewellery
GST No.: 19AVTPB8542J1ZZ
Important Communication Information
When communicating with jewelledqueen.com, please make sure that the contact information you use is accurate. If you are contacting us about an order, using the same email address or phone number associated with the order can help us identify your request more efficiently.
For security purposes, customers should never share passwords, OTPs, PINs, CVV numbers, or other confidential authentication information with anyone claiming to represent jewelledqueen.com.
If you receive suspicious communication requesting confidential financial or account information, please exercise caution and contact us through the official contact details provided on our website.
Our Commitment to Customers
At jewelledqueen.com, we aim to build a reliable and customer-friendly jewellery shopping experience. We understand that trust is important when purchasing jewellery online, and we strive to provide clear product information, convenient communication, and helpful customer support.
Our customers may contact us whenever they need clarification or assistance related to their shopping experience. We will make reasonable efforts to review enquiries and provide appropriate information based on the circumstances and applicable policies.
We also encourage customers to read our website policies, product descriptions, shipping information, return and refund terms, and other relevant information before placing an order.
Frequently Asked Contact Questions
How can I contact jewelledqueen.com?
You can contact us by email at jewelledqueen01@gmail.com or by phone at 9830486959.
Where is jewelledqueen.com located?
Our business address is 138 D Bhattacharjee Para Road, West Barisha, Kolkata, West Bengal, India – 700063.
Can I contact you before placing an order?
Yes. If you have questions about a product, availability, delivery, payment, or another purchasing-related matter, you may contact us before placing your order.
What information should I provide about an existing order?
For order-related queries, please provide your order number, name, contact information, product name, and a brief description of your concern.
Can I contact you regarding a return or refund?
Yes. You can contact us regarding a return or refund request. Such requests will be handled according to the applicable Return & Refund Policy.
Can I provide feedback?
Absolutely. We welcome customer feedback and suggestions. You can send your feedback to jewelledqueen01@gmail.com.
Final Note
Thank you for choosing jewelledqueen.com for your jewellery shopping needs. We appreciate your interest in our products and value the opportunity to serve you.
Whether you are looking for information before purchasing, assistance with an existing order, help with delivery, or clarification regarding our policies, our team is available to help.
For any questions or concerns, please contact us using the official details below:
jewelledqueen.com
Email: jewelledqueen01@gmail.com
Phone: 9830486959
Address: 138 D Bhattacharjee Para Road, West Barisha, Kolkata, West Bengal – 700063
GST No.: 19AVTPB8542J1ZZ
We look forward to assisting you and providing you with a convenient and enjoyable jewellery shopping experience.