Shipping policy
Effective Date: September 28, 2026
Welcome to jewelledqueen.com. We are committed to providing our customers with a smooth, reliable, and transparent shopping experience. This Shipping Policy explains how we process, dispatch, and deliver jewellery orders placed through our website.
By placing an order with jewelledqueen.com, you acknowledge and agree to the shipping terms described below.
1. About Our Store
Website: jewelledqueen.com
Business Name: jewelledqueen.com
Category: Jewellery
Email: jewelledqueen01@gmail.com
Phone: 9830486959
Address: 138 D Bhattacharjee Para Road, West Barisha, Kolkata, West Bengal – 700063
GST No.: 19AVTPB8542J1ZZ
Our goal is to deliver jewellery products safely and efficiently while keeping customers informed throughout the order and delivery process.
2. Order Processing
Once an order is successfully placed, our team begins processing it. Orders are generally processed within 1–3 business days, subject to product availability, order verification, payment confirmation, and other operational requirements.
Orders placed on weekends or public holidays may begin processing on the next business day.
In some cases, processing may take longer because of:
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High order volumes
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Promotional campaigns or special sales
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Product availability
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Incorrect or incomplete customer information
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Address verification requirements
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Unexpected operational circumstances
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Public holidays or courier service interruptions
If there is an unusual delay in processing your order, we may contact you using the contact information provided during checkout.
3. Shipping Within India
jewelledqueen.com currently focuses on delivering orders within India.
We work with appropriate third-party courier and logistics partners to deliver products to the shipping address provided by the customer.
Estimated delivery time is generally 3–10 business days after dispatch, depending on the destination, courier availability, local delivery conditions, and other circumstances.
Delivery timelines are estimates and are not guaranteed. Remote locations, difficult-to-service areas, weather conditions, public holidays, transportation disruptions, or courier delays may result in additional delivery time.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before the customer completes the order.
Depending on promotional campaigns, order value, location, or other conditions, jewelledqueen.com may offer free shipping or special shipping rates.
Any applicable shipping fee will be clearly communicated before order confirmation.
Customers are responsible for reviewing the final order amount, including any applicable shipping charges, before completing their purchase.
5. Cash on Delivery Orders
If Cash on Delivery (COD) is available for your location and selected product, customers may be able to pay the applicable order amount directly to the delivery executive at the time of delivery.
COD availability may depend on:
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Delivery location
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Product eligibility
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Courier service availability
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Order value
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Previous order history
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Other operational conditions
A COD order may be subject to additional verification before dispatch.
Customers should provide a valid mobile number and remain available to receive verification calls or messages when required.
6. Prepaid Orders
For prepaid orders, payment must be successfully completed before the order can be processed for dispatch.
Once payment is confirmed, the order will proceed through our normal processing and shipping process.
Customers should ensure that their payment information is entered correctly and that the transaction is successfully completed.
If an amount has been deducted from your account but the order confirmation has not been received, please contact us with the relevant payment or transaction details so that we can investigate the issue.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully check:
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Full name
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House or building number
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Street or road name
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Area/locality
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City
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State
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PIN code
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Contact phone number
jewelledqueen.com will not be responsible for delays, failed delivery, or additional delivery attempts caused by incorrect, incomplete, or outdated shipping information supplied by the customer.
If you notice an address error shortly after placing an order, contact us as soon as possible. We will try to assist, but an address cannot always be changed after an order has been processed or dispatched.
8. Order Tracking
Where tracking information is available, customers may receive a tracking number or tracking link after their order has been dispatched.
Tracking information may take some time to become active after the courier partner receives and scans the shipment.
Customers can use the tracking information to monitor the progress of their shipment.
If tracking information does not update immediately, please allow reasonable time for the courier system to refresh.
9. Delivery Attempts
Our courier partners generally make delivery attempts at the address provided by the customer.
A delivery may not be completed if:
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The customer is unavailable
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The address cannot be located
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The provided phone number is unreachable
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The customer refuses to accept the parcel
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The PIN code or address is incorrect
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Local delivery restrictions apply
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The courier is unable to access the delivery location
If a delivery attempt fails, the courier partner may make another attempt according to its operational procedures.
Repeated failed delivery attempts may result in the parcel being returned to the sender.
10. Delayed Shipments
Although we work to dispatch orders promptly, delivery times can sometimes be affected by circumstances outside our control.
These may include:
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Severe weather
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Natural disasters
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Transportation disruptions
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Public holidays
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Courier operational issues
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Regional restrictions
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High shipping volumes
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Strikes or service interruptions
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Incorrect address information
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Unexpected logistical circumstances
Such delays do not automatically qualify an order for cancellation, refund, or compensation.
If your shipment appears significantly delayed, please contact our customer support team so that we can check the available shipment information.
11. Damaged Packages
We take reasonable care to package jewellery orders appropriately before dispatch.
Customers are encouraged to inspect the outer package carefully when receiving a shipment.
If the parcel appears visibly damaged, opened, tampered with, or severely compromised, customers should document the condition of the package with photographs or video before opening it, where reasonably possible.
If the product inside is damaged or there is another delivery-related issue, contact us promptly with:
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Order number
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Customer name
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Photographs of the package
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Photographs of the product
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Description of the issue
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Unboxing video, if available
This information may help us investigate the matter with the courier or fulfilment partner.
Any replacement, return, or refund will be handled according to our applicable Return and Refund Policy.
12. Wrong or Missing Items
If you receive an item that differs from the product ordered, or if an item appears to be missing from your shipment, please contact us as soon as possible.
Please provide your order number and relevant photographs so that our team can review the issue.
We may verify the order details, packing information, shipment information, and other available records before determining the appropriate resolution.
Where an error is confirmed, we may offer an appropriate solution in accordance with our applicable policies.
13. Undelivered or Returned Shipments
A shipment may be returned to us if delivery cannot be completed after the courier's applicable attempts.
Common reasons include:
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Incorrect address
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Incomplete address
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Customer unavailable
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Customer refusal
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Incorrect PIN code
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Unreachable phone number
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Failure to respond to courier communication
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Other courier-related circumstances
If a parcel is returned because of information or actions attributable to the customer, any additional shipping or handling requirements may apply before a new delivery is arranged.
For COD orders that are refused or repeatedly undelivered, jewelledqueen.com may restrict or discontinue COD availability for future orders where appropriate.
14. Shipping to Remote Locations
Delivery services may be available to many locations across India, but delivery times and courier availability can vary for remote, rural, or difficult-to-service areas.
Some PIN codes may have limited courier coverage.
If a particular PIN code is not serviceable, we may contact the customer or cancel the order where delivery cannot reasonably be arranged.
Any refund for a cancelled prepaid order will be handled according to the applicable refund terms.
15. Product Availability and Dispatch
Orders are normally dispatched only after the relevant products have been successfully verified and are available for fulfilment.
If a product becomes unavailable unexpectedly after an order has been placed, we may contact the customer regarding the available options.
Depending on the circumstances, an order may be delayed, modified, or cancelled.
Where a prepaid order is cancelled because we cannot fulfil it, any applicable refund will be processed according to our refund procedures.
16. Multiple Products in One Order
If an order contains multiple products, we may ship the products together or in separate packages depending on product availability, warehouse processing, packaging requirements, and logistics considerations.
If an order is split into multiple shipments, customers may receive separate tracking information.
Additional shipping charges will not be applied merely because we decide to split an order, unless the customer separately requests a change or additional service that creates an applicable charge.
17. Shipping During Sales and Festivals
During major promotional events, festive seasons, holidays, or periods of unusually high order volume, processing and delivery may take longer than normal.
Customers are encouraged to place time-sensitive orders sufficiently in advance.
Estimated delivery dates shown at checkout or communicated after purchase are estimates and may change because of courier capacity and other operational factors.
18. Customer Responsibilities
Customers are expected to:
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Provide accurate delivery information.
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Provide an active mobile number.
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Monitor available tracking information.
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Respond to courier calls when necessary.
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Be available to receive the shipment.
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Inspect the package upon delivery.
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Contact us promptly if there is a shipping or product issue.
Providing accurate information helps reduce delivery delays and failed delivery attempts.
19. Shipping and Returns
Shipping policy and return/refund policy are separate but may apply together when an order needs to be returned.
A return does not automatically mean that shipping charges are refundable.
Eligibility for return, replacement, refund, or exchange depends on the applicable product and the terms described in our Return and Refund Policy.
Customers should review the applicable return conditions before sending any product back.
20. Cancellation Before Dispatch
If you wish to cancel an order, please contact us as soon as possible after placing the order.
We will try to process cancellation requests received before dispatch.
However, once an order has been packed, shipped, or handed over to the courier, cancellation may no longer be possible.
In such situations, customers may need to follow the applicable return procedure, subject to the terms of our Return and Refund Policy.
21. Cancellation After Dispatch
Orders that have already been dispatched may not always be cancelled.
If cancellation is requested after dispatch, the shipment may continue through the delivery process or may need to be returned according to the applicable procedure.
Any refund, if applicable, will be processed only after the relevant conditions have been satisfied.
22. Jewellery-Specific Packaging
Jewellery products may be packed using suitable protective packaging to reduce the risk of damage during transportation.
Packaging materials may vary depending on the product size, shape, material, and shipping requirements.
Customers should retain the original packaging where possible if they anticipate needing to return a product.
23. Shipping Partners
jewelledqueen.com may use third-party courier, logistics, and delivery service providers.
Once an order has been handed over to the courier, certain aspects of transportation and delivery are managed by the courier provider.
We will make reasonable efforts to assist customers with shipping-related concerns and communicate with the logistics provider where necessary.
However, delivery timelines can be affected by circumstances outside our direct control.
24. Contact Us About Shipping
For questions regarding order processing, dispatch, tracking, delayed delivery, address corrections, or other shipping-related concerns, please contact us.
jewelledqueen.com
Email: jewelledqueen01@gmail.com
Phone: 9830486959
Address: 138 D Bhattacharjee Para Road, West Barisha, Kolkata, West Bengal – 700063
When contacting us regarding an existing order, please provide your order number and the mobile number or email address used when placing the order.
This will help us locate your order and respond more efficiently.
25. Policy Updates
jewelledqueen.com reserves the right to update, modify, or revise this Shipping Policy when necessary to reflect changes in our business operations, courier arrangements, legal requirements, or customer service procedures.
Any updated version may be published on this page with a revised effective date.
Customers are encouraged to review the Shipping Policy periodically for the latest information.
26. General Disclaimer
All delivery timeframes stated in this policy are estimates and should not be considered guaranteed delivery commitments.
We will make reasonable efforts to process and dispatch orders within the stated timelines, but delivery may be affected by factors outside our control.
By placing an order through jewelledqueen.com, the customer acknowledges that shipping and delivery may be subject to the operational terms and conditions of the relevant courier or logistics provider.
27. Contact Information
For all shipping-related queries, please contact:
Website: jewelledqueen.com
Email: jewelledqueen01@gmail.com
Phone: 9830486959
Business Category: Jewellery
Address: 138 D Bhattacharjee Para Road, West Barisha, Kolkata, West Bengal – 700063
PIN Code: 700063
GST No.: 19AVTPB8542J1ZZ
We appreciate your trust in jewelledqueen.com and remain committed to making your shopping and delivery experience as convenient and reliable as possible.
Thank you for choosing jewelledqueen.com.